Introductory Offer Monitor 24-7 Inc. has taken our IncidentMonitor™ Enterprise class ITIL™ help desk software that we have been running in our data center for a number of years, and made it available to companies of all sizes using Software as a Service (SaaS).

Monitor 24-7 Inc. redefines help desk and service desk workflow functions by providing IncidentMonitor™, a full featured, out-of-the-box, enterprise service management and helpdesk solution.

The award winning IncidentMonitor™ help desk software delivers state-of-the-art service management and intelligent workflow management capabilities in a fraction of the time and at a fraction of the cost of other solutions. IncidentMonitor™'s single platform approach to request management does not require expensive customization or additional modules.

With IncidentMonitor™, businesses can improve their customer support and contact management to internal and external customers allowing them to interact through the web based help desk / service desk.

 
Why IncidentMonitor™?

• IncidentMonitor™ will adapt to support your customer care within a limited budget and timeframe
• Simple licensing model. IncidentMonitor™ is a mature, feature-rich help desk solution with all features and functionality provided out of the box, at one low cost
• Architected from the ground up to be scalable, open and flexible
• You can leverage your investment in IncidentMonitor™ to support other service management processes within your organization extending the capabilities of help desk / service desk
• Monitor 24-7's "No Smoke and Mirrors" policy. We provide service management technology that is tested, stable and proven.