IncidentMonitor™ features:
• ITIL ® compatible, Pink Verified
• SOX support
• Business Process Automation
• Intelligent workflow capabilities
• Service Catalogs & electronic forms
• Integrated CMDB
• Web and Windows based service desk
• PDA and E-mail interfaces
• Simple integration with any monitoring tool
• Schedule and E-mail reports
• Complete object model for customization
• Scalable, flexible & extensible
• Simple licensing model
Solutions:
• ITIL v3 Enabled Processes
• Human Resources
• Sales Enquires
• Bug Tracking
• SOX Audit Requirements
All features and solutions are available at one low price
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IncidentMonitor™ is a full featured enterprise help desk and service desk software solution.
Unbeatable in price and quality since 1999. If you are considering service desk offerings from
BMC, HP, CA or any of the other vendors such as Front Range and Numara, have a look at IncidentMonitor™. You get all of the enterprise capability at an SMB price.
IncidentMonitor™ ships with the following ITIL compatible processes and is ITIL v3 enabled:
Software as a Service (SaaS) or locally installed:
You have the flexibility of implementing ITIL compatible processes using IncidentMonitor™ Enterprise, locally installed on your servers or using IncidentMonitor™ SaaS. Both provide the same robust service desk processes with the option to select a delivery model that suits your needs.
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Why IncidentMonitor™?
- IncidentMonitor™ will adapt to support your customer care within a limited budget and timeframe
- Simple licensing model. IncidentMonitor™ is a mature, feature-rich help desk solution with all features and functionality provided out of the box, at one low cost
- Architected from the ground up to be scalable, open and flexible
- You can leverage your investment in IncidentMonitor™ to support other service management processes within your organization extending the capabilities of help desk or service desk
- Monitor 24-7's "No Smoke and Mirrors" policy. We provide service management technology that is tested, stable and proven.
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| Customer Comments |  |
'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.' - John Packard, Novartis Pharma.
'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.' - Christine Mincy, City of Maryville, TN
'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. ' - Jerry Streisel, PotashCorp
'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!' - Peter K. Kardel, CleverDucks
 
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