IncidentMonitor features:
Certified ITIL® compatible
Support for SOX requirements
Automate any business process
Intelligent workflow capabilities
Service catalogs & Electronic forms
Enterprise asset management
Web based help desk, Windows, PDA & Email interfaces
Scalable, flexible & extensible
Simple licensing model
All Out Of The Box
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How To Buy IncidentMonitor
We have designed a process that allows you to see exactly what you need to see in IncidentMonitor in the comfort of your own office, minimizing your time requirements while maximizing the benefit to you and your team. The typical process for purchasing IncidentMonitor is comprised of the following steps.
- Contact our sales department by sending an E-mail to our Sales Department, phone the Sales department via their contact information or request a live web demonstration via the Request Web Demonstration option.
- Provide us with your feature requirements document or a list of the features you wish to see in the demonstration. We will take you on a tour of the application showing you the features you are interested in all in the comfort of your own office.
- Optionally, we can perform a pilot/remote installation which would allow you to test drive a full production version of the software in your own environment for a couple of weeks.
- When you have decided to purchase IncidentMonitor, we will arrange a time to come on site and perform a two day installation which includes implementing your primary project eg Internal Support, External Support etc. After the installation is complete, we then take you through a 2 day administrative training course which introduces you to all the features of IncidentMonitor.
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