Monitor 24-7 Inc., IncidentMonitor Software to SOX Audit Requirements, helpdesk software and ITIL software.

IncidentMonitor� Software to SOX Audit Requirements

IncidentMonitor™ supports SOX compliance in two ways:

1) Creating automated workflow processes
2) ITIL^® Pink Verify certification

1) Automated Workflow Processes

IncidentMonitor™ maintains a complete transaction journal and audit trail for all business processes to provide full compliance and satisfy auditing requirements.

2) ITIL^® Pink Verify Certified

ITIL^® (IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. It provides a cohesive set of best practices drawn from the public and private sectors internationally. It is a rigid test to ensure the software complies with a set of standards for service management and full traceability for all operations.

The ITIL^® framework is part of the foundation for the COBIT model and addresses most of the requirements of the Sarbanes-Oxley Act from an IT systems perspective.

Additional Features

IncidentMonitor™ has additional features that go well beyond the ITIL^® Pink Verify Certification to address the SOX requirements. The following sections from the COBIT roadmap are addressed:

Security administration

Application change control management

Data management and disaster recovery

Operations and problem management

Asset management

John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'

Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'

Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '

Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'