Administration

This course covers all aspects of the IncidentMonitor™ administration interface. Key elements include:

• System Overview
• Projects
• Skill Sets
• Resources
• Teams
• Service Queue Management
• Service Level Rules
• Knowledge Base
• Extended Attributes
• Service Catalogs
• Request Categorization
• Request Management
• E-mail Processing
• Data Exchange
• Call Packs
• Security Management
• Name Space Management
• Asset Management
• Network Management
• Acronyms
• Tools
• Reporting
• License Management
• System Monitoring
• Dashboards
• Troubleshooting