Service Desk |ITSM |ITIL |CMDB |Incident Management | Service Management |Help Desk Software Solutions Canada By Monitor 24-7 inc.

IncidentMonitor™ - It’s Not Just An Application, It’s A Service Management Framework - with an integrated Workflow Engine, Self Service Portal and Service Catalog Designer. This, coupled with a no module approach, allows you to extend your service delivery beyond Service Desk into other areas of the organization.

With IncidentMonitor™ you will increase Customer Service and Improve Business Efficiency. Our mission at Monitor 24-7 inc. is to provide a solution that drives business efficiency without the need to continuously invest in new modules. With IncidentMonitor™ your integration, workflow, service portal and form designer options are virtually limitless.

IncidentMonitor™ ITIL®-enabled Service Desk Software is available as an On-Premise install or Software-as-a-Service (SaaS). With the On-Premise option, our Service Desk and Help Desk Software is installed on your servers. Our qualified support team will help you implement and configure the application, train your administrators and provide exceptional application support.

Monitor 24-7 inc. offer solutions for the following:

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Don't just take our word for it. Check out our customer’s story.

NCI Grows Service Desk Support With IncidentMonitor™

“When Anthony McBride assumed the role of Manager, Help Desk Operations for NCI Building Systems in Houston, Texas, in 2004, one of the first orders of the day was to improve efficiencies for the IT support help desk team. After extensive searching for software that could provide the capabilities he needed - including ITIL compliance and supporting Sarbanes Oxley requirements - he chose IncidentMonitor™ from Monitor 24-7.”

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Monitor 24-7 inc. serves clients across Markham, Toronto, Ottawa, Ontario, Vancouver, British Columbia, Canada and Chicago in the USA.
We also serve across the Hague, Haarlem, Amsterdam, Rotterdam, and Utrecht in the Netherlands.