Ministry of Natural Resource Operations received the 2014
GTEC Award for Service Delivery Excellence utilizing
IncidentMonitor’s Service Portal.
myBrand achieved ISA 3402 certification using
IncidentMonitor workflows and reporting.
Monitor 24-7 inc.
Offices Based in Markham, Ontario and Haarlem, Netherlands
ITSM Service Management framework designed for today’s Agile IT | PinkVERIFY ITSM / ITIL process suite for Free with any implementation | It’s not just IT!! Improve your service offerings to other areas of the business – Human Resources, Facilities, Purchasing, RMA, the growth potential is limitless | Graphical Workflow Designer to adapt or create any process | Graphical Service Catalog Designer to create any service catalog form for internal and external use | Design and brand your own forms and customer portal(s) for different customer groups | Mobile, E-mail, Chat – virtually any e-channel.
Why They Chose IncidentMonitor
Service Desk Software From Monitor 24-7 Inc.
Ease of Use
Simple to use right out of the box.
One presentation was enough for
our support agents to understand
it. Our administrator was able to
create processes and web forms
with the most complex workflows
implementation. End users were
able to find their way
To Lighten Workload
Proactive service rules monitor
service agreements automatically.
New request wizards help our
agents quickly go through the
steps. Automated classification
helps to select the right category
with the correct rules. Automated
matching technology helps
identify possible answers.
Simple, enterprise class, integration with third party products through our no code data exchange. Simply paint up your json or xml message and our queueing system guarantees delivery. Out-of-the box integration with Active Directory, O365 and Azure AD for single sign on. With our open connectitvity approach IncidentMonitor can simplify password management of your organization for virtually any single sign-on architecture.
No worries for our administrator.
The system takes care of itself
performing housekeeping, tuning
and backups to keep things
Proven Stable Solution
IncidentMonitor customers enjoy
a very stable solution with hardly
any failures, delivered by a
company who has been in the
service management business
Enterprise Feature Rich,
Small Business Priced
From only $36 USD per month per
support agent with no limitations.
We discovered that they offer
everything expensive solutions
offer and more.
Whenever we have a question,
the Monitor team have answers.
All their support members are
advanced resources so we get an
ITIL Pink Verify
We needed a solution that is ITIL certified for 10 processes. IncidentMonitor offers all processes out of the box. It is excellent that we can easily edit the processes to match 'our ITIL' . We love ITIL, but it is too theoretical. We love that we can change the processes and service catalog forms to meet our way of ITIL using a simple drag and drop designer.
Graphical Designer for Workflows, Forms and Portal
One of our requirements was that we were able to design workflows and link those to forms we publish on customer portals. As we have multiple user groups with their own unique profile and needs we wanted to publish these service catalog forms on a portal designed specific for user groups so they would feel 'at home' and dont see items they should not see. IncidentMonitor offers all of this and the fun part is that it is easy to use as well.