Change Management Software

Ministry of Natural Resource Operations received the 2014
GTEC Award for Service Delivery Excellence utilizing
IncidentMonitor’s Service Portal.

Service Management Software

myBrand achieved ISA 3402 certification using
IncidentMonitor workflows and reporting.


Monitor 24-7 inc.

Offices Based in Markham, Ontario and Haarlem, Netherlands

Best Value In Service Management Software

ITSM Service Management framework designed for today’s Agile IT  |  PinkVERIFY ITSM / ITIL process suite for Free with any implementation  |   It’s not just IT!! Improve your service offerings to other areas of the business – Human Resources, Facilities, Purchasing, RMA, the growth potential is limitless  |  Graphical Workflow Designer to adapt or create any process  |  Graphical Service Catalog Designer to create any service catalog form for internal and external use  |  Design and brand your own forms and customer portal(s) for different customer groups  |  Mobile, E-mail, Chat – virtually any e-channel.

  • Change Management Software

    ABOUT US

    Monitor 24-7 was founded in 1999. At that time service management was limited to large organizations with large budgets. Monitor’s sole focus was, and still is, to deliver leading edge enterprise class functionality at a fair SMB price.

    Learn More >>

  • Service Management software

    INCIDENTMONITOR

    It’s not just an application, it’s a service management framework! IncidentMonitor™ is an advanced and flexible ITSM solution. Developed, delivered and supported and ITIL Verified for 10 processes...

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  • Customer Service Software

    CONTACT US

    With IncidentMonitor™ your integration, workflow, service portal and form designer options are virtually limitless. Contact Monitor 24-7 inc. for more info or a demo of our Service Management Solution IncidentMonitor.

    Call Now >>

Why They Chose IncidentMonitor

Service Desk Software From Monitor 24-7 Inc.

  • Simple
    Ease of Use

    Simple to use right out of the box.
    One presentation was enough for
    our support agents to understand
    it. Our administrator was able to
    create processes and web forms
    with the most complex workflows
    immediately after
    implementation. End users were
    able to find their way
    immediately.

  • Automated Functionality
    To Lighten Workload

    Proactive service rules monitor
    service agreements automatically.
    New request wizards help our
    agents quickly go through the
    steps. Automated classification
    helps to select the right category
    with the correct rules. Automated
    matching technology helps
    identify possible answers.

  • Robust Integration

    Simple, enterprise class, integration with third party products through our no code data exchange. Simply paint up your json or xml message and our queueing system guarantees delivery. Out-of-the box integration with Active Directory, O365 and Azure AD for single sign on. With our open connectitvity approach IncidentMonitor can simplify password management of your organization for virtually any single sign-on architecture.

  • Lights Out
    Maintenance

    No worries for our administrator.
    The system takes care of itself
    performing housekeeping, tuning
    and backups to keep things
    running optimally.

  • Proven Stable Solution
    and Company

    IncidentMonitor customers enjoy
    a very stable solution with hardly
    any failures, delivered by a
    company who has been in the
    service management business
    since 1999.

  • Enterprise Feature Rich,
    Small Business Priced

    From only $36 USD per month per
    support agent with no limitations.
    We discovered that they offer
    everything expensive solutions
    offer and more.

  • Personal Touch
    Support

    Whenever we have a question,
    the Monitor team have answers.
    All their support members are
    advanced resources so we get an
    answer immediately.

  • ITIL Pink Verify

    We needed a solution that is ITIL certified for 10 processes. IncidentMonitor offers all processes out of the box. It is excellent that we can easily edit the processes to match 'our ITIL' . We love ITIL, but it is too theoretical. We love that we can change the processes and service catalog forms to meet our way of ITIL using a simple drag and drop designer.

  • Graphical Designer for Workflows, Forms and Portal

    One of our requirements was that we were able to design workflows and link those to forms we publish on customer portals. As we have multiple user groups with their own unique profile and needs we wanted to publish these service catalog forms on a portal designed specific for user groups so they would feel 'at home' and dont see items they should not see. IncidentMonitor offers all of this and the fun part is that it is easy to use as well.

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IncidentMonitor apps out of the box

  • Service Catalog
  • Change Management Software
  • Service Management Software
  • CMDB Software
  • Customer Service Software
  • Service Desk Software
  • Help Desk Software
  • ITIL Software
  • ITSM Software