How we started and build up Monitor 24-7 and our ITIL Service Desk Software solution IncidentMonitor
Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a Service Desk application on a request from a customer. By partnering together, the two designed an outsourced Service Desk application which was then successfully implemented by the customer. Monitor 24-7 inc. was a fact. The first version of IncidentMonitor released!