Service Desk |ITSM |ITIL |CMDB |Incident Management | Service Management |Help Desk Software Solutions USA By Monitor 24-7 inc.

IncidentMonitor™ - is an advanced and flexible ITSM Solution. It’s open integration capabilities enable you to broker service requests and engage partners with all areas of your organization. Remember, IncidentMonitor™ is not just an application, it's a service management framework!

With IncidentMonitor™ you will increase Customer Service and Improve Business Efficiency. Our mission at Monitor 24-7 inc. is to provide a solution that drives business efficiency without the need to continuously invest in new modules. With IncidentMonitor™ your integration, workflow, service portal and form designer options are virtually limitless.

IncidentMonitor™ ITIL®-enabled Service Desk Software is available as an On-Premise install or Software-as-a-Service (SaaS). With the On-Premise option, our Service Desk and Help Desk Software is installed on your servers. Our qualified support team will help you implement and configure the application, train your administrators and provide exceptional application support.

IncidentMonitor™ can fulfil all of your requirements. Included with every installation are best practice templates for 10 ITIL verified processes, a workflow designer (for Approvals, routing and if/then/else branches), a forms designer, a portal designer for custom publishing of forms and request layouts, SLA Management, Notification engine, CI/CMDB (i.e. Asset Management), ServiceDesk BI Designer, EMAIL Management, Web, Windows and Mobile clients and more.

Monitor 24-7 inc. - We have the Solutions You Need

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Organizations Get More Done With Monitor 24-7 inc.

Don't just take our word for it. Check out our customer’s story.

Dynacare's Savings

“Dynacare was in growth mode, with the acquisition of 2 - 3 new companies each year. They needed a tool that helps them to keep up with the growth of the company. After implementing IncidentMonitor their First Call Resolution (FCR) increased from 4% to 56%, the average request turnaround time for incidents dropped from 216 hours to 25 hours.”

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Monitor 24-7 inc. serves clients across Markham, Toronto, Ottawa, Ontario, Vancouver, British Columbia, Canada and Chicago in the USA.
We also serve across the Hague, Haarlem, Amsterdam, Rotterdam, and Utrecht in the Netherlands.