Service Desk |Help Desk |ITSM |ITIL |CMDB |Service Management Software From Monitor 24-7 Inc.

• Simple
  Ease of Use

  Simple to use right out of the box.
  One presentation was enough for
  our support agents to understand
  it. Our administrator was able to
  create processes and web forms
  with the most complex workflows
  immediately after
  implementation. End users were
  able to find their way
  immediately.

• Automated Functionality
  To Lighten Workload

  Proactive service rules monitor
  service agreements automatically.
  New request wizards help our
  agents quickly go through the
  steps. Automated classification
  helps to select the right category
  with the correct rules. Automated
  matching technology helps
  identify possible answers.

• Robust Integration

  Simple, enterprise class, integration with third party products through our no code data exchange. Simply paint up your json or xml message and our queueing system guarantees delivery. Out-of-the box integration with Active Directory, O365 and Azure AD for single sign on. With our open connectitvity approach IncidentMonitor can simplify password management of your organization for virtually any single sign-on architecture.

• Lights Out
  Maintenance

  No worries for our administrator.
  The system takes care of itself
  performing housekeeping, tuning
  and backups to keep things
  running optimally.

• Proven Stable Solution
  and Company

  IncidentMonitor customers enjoy
  a very stable solution with hardly
  any failures, delivered by a
  company who has been in the
  service management business
  since 1999.

• Enterprise Feature Rich,
  Small Business Priced

  From only $36 USD per month per
  support agent with no limitations.
  We discovered that they offer
  everything expensive solutions
  offer and more.

• Personal Touch
  Support

  Whenever we have a question,
  the Monitor team have answers.
  All their support members are
  advanced resources so we get an
  answer immediately.

• ITIL Pink Verify

  We needed a solution that is ITIL certified for 10 processes. IncidentMonitor offers all processes out of the box. It is excellent that we can easily edit the processes to match 'our ITIL' . We love ITIL, but it is too theoretical. We love that we can change the processes and service catalog forms to meet our way of ITIL using a simple drag and drop designer.

• Graphical Designer for Workflows, Forms and Portal

  One of our requirements was that we were able to design workflows and link those to forms we publish on customer portals. As we have multiple user groups with their own unique profile and needs we wanted to publish these service catalog forms on a portal designed specific for user groups so they would feel 'at home' and dont see items they should not see. IncidentMonitor offers all of this and the fun part is that it is easy to use as well.