Service Desk |ITSM |ITIL |CMDB |Incident Management | Service Management |Help Desk Software Solutions The Netherlands By Monitor 24-7 inc.
IncidentMonitor™ - It’s Not Just An Application, It’s A Service Management Framework - with an integrated Workflow Engine, Self Service Portal and Service Catalog Designer. It’s open integration capabilities enable you to broker service requests and engage partners with all areas of your organization.
IncidentMonitor™ has been built upon an open architecture which publishes its Service Management Framework through web services and a component object model. This provides an infinite number of possibilities for integration. It regularly operates as the central system that exchanges data with other tools. A true Service Management platform is able to receive information from for example monitoring tools and is able to send information back.
IncidentMonitor™ ITIL®-enabled Service Desk Software is available as an On-Premise install or Software-as-a-Service (SaaS). With the On-Premise option, our Service Desk and Help Desk Software is installed on your servers. Our qualified support team will help you implement and configure the application, train your administrators and provide exceptional application support.
Monitor 24-7 inc. - We have the Solutions You Need
|Service Desk Software||Help Desk Software|
|ITIL Software||ITSM Software|
|Incident Management Software||Service Catalog Software|
|Change Management Software||Service Management Software|
|CMDB Software||Customer Service Software|
Organizations Get More Done With IncidentMonitor™
Don't just take our word for it. Check out our customer’s stories.
LDI Enjoying The Benefits Of Self-service
“With the implementation of IncidentMonitor™ from Monitor 24-7 Inc. LDI introduced a simple, no-training-required, self-service portal. IncidentMonitor includes a service catalog which automates ticket routing to the right person in the right place, with full automation. The result is a minimum of 360 hours/year saved by the desktop team, another 60 hours saved on automating the process of ordering a printer cartridge.”