The flexible workflow engine handles approvals, logic branching, criteria branching (if/then/else), parallel and serial flows (below is an image of the PinkVerified Change Process) and requires absolutely no coding to handle complex workflows. You just drag on the workflow steps and join them together. Workflow coupled with forms designing ultimately enables IT to extend its reach and support non-IT processes such as Human Resources, Facilities Management, Student Requests, RMA - virtually any process.
IncidentMonitor™ is a service management framework that has unlimited possibilities to extend with new processes without the need to purchase any new modules. Future development and growth of your organization is secured with this approach as there are no limitations