DevOps for Enterprises

Author: Monitor 24-7 inc. | Jan 27, 2021 | Categories: Change Management Software , Customer Service Software , Manage Events , Service Management Software

Original Article Source Credits: BMC , https://www.bmc.com/

Article Written By: Stephen Watts

Original Article Posted on: April 16, 2020

Link to Original Article: https://www.bmc.com/blogs/devops-enterprises/

Delivering a Personalized Experience in IT Service by Defining the Customer Journey

Author: Monitor 24-7 inc. | Dec 16, 2020 | Categories: Change Management Software , Customer Service Software , Integration , ITIL Software , ITSM Software , Service Desk Metrics , Service Desk Software , Service Management Software

Original Article Source Credits: ThinkHDI , https://www.thinkhdi.com/

Article Written By: Nancy Louisnord

Original Article Posted on: October 28, 2020

Link to Original Article: https://www.thinkhdi.com/library/supportworld/2020/deliver-personalized-experience-through-customer-journey-mapping.aspx

When Cultures Clash – Removing Friction Between Dev and Ops

Author: Monitor 24-7 inc. | Nov 06, 2020 | Categories: Change Management Software , Customer Service Software , ITIL Software , ITSM , ITSM Software , Service Catalog , Service Desk Software , Service Management Software

Original Article Source Credits: BMC , https://www.bmc.com/

Article Written By: Jill Perez

Original Article Posted on: October 27, 2020

Link to Original Article: https://www.bmc.com/blogs/removing-friction-between-dev-and-ops/

Business Intelligence – BI

Author: Monitor 24-7 inc. | Oct 28, 2020 | Categories: Change Management Software , CMDB Software , Customer Service Software , Incident Management Software , Integration , ITIL , ITSM

Original Article Source Credits: Investopedia , https://www.investopedia.com/

Article Written By: JAKE FRANKENFIELD

Original Article Posted on: Jun 23, 2019

Link to Original Article: https://www.investopedia.com/terms/b/business-intelligence-bi.asp

How to build a successful IT service desk

Author: Monitor 24-7 inc. | Sep 10, 2020 | Categories: Change Management Software , Customer Service Software , Help Desk Software , Incident Management Software , Integration , ITIL Software , ITSM , ITSM Software , REST , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software

Original Article Source Credits: Search It Operations ,https://searchitoperations.techtarget.com/

Article Written By: Adam Fowler

Original Article Posted on: 21 Aug 2020

Link to Original Article: https://searchitoperations.techtarget.com/tip/How-to-build-a-successful-IT-service-desk

Healthcare Increasingly Embracing DevOps

Author: Monitor 24-7 inc. | Sep 10, 2020 | Categories: Change Management Software , Customer Service Software , Help Desk Software , Incident Management Software , Integration , ITIL Software , ITSM , ITSM Software , REST , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software

Original Article Source Credits: DevOps , https://devops.com/

Article Written By: GEORGE V. HULME

Original Article Posted on: AUGUST 12, 2020

Link to Original Article: https://devops.com/healthcare-increasingly-embrace-devops/

Business Process Visualization for Service Management

Author: Monitor 24-7 inc. | Sep 10, 2020 | Categories: Change Management Software , Customer Service Software , Help Desk Software , Incident Management Software , Integration , ITIL , ITIL Software , ITSM , ITSM Software , REST , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software

Original Article Source Credits: ThinkHDI , https://www.thinkhdi.com/

Article Written By: Pierre Bernard

Original Article Posted on: June 18, 2020

Link to Original Article: https://www.thinkhdi.com/library/supportworld/2020/business-process-visualization-service-management.aspx

Key ITAM Challenges and What to Do About Them

Author: Monitor 24-7 inc. | Sep 10, 2020 | Categories: Change Management Software , Customer Service Software , Find , Help Desk Software , Incident Management Software , Integration , ITIL , ITIL Software , ITSM , ITSM Software , REST , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software

Original Article Source Credits: Joe the IT Guy , https://www.joetheitguy.com/

Article Written By: Joe the IT Guy

Original Article Posted on: July 1, 2020

Link to Original Article: https://www.joetheitguy.com/key-itam-challenges-and-what-to-do-about-them/