Author: Monitor 24-7 inc. | | Categories: Change Management Software , Customer Service Software , Integration , ITIL Software , ITSM Software , Service Desk Metrics , Service Desk Software , Service Management Software
Original Article Source Credits: ThinkHDI , https://www.thinkhdi.com/
Article Written By: Nancy Louisnord
Original Article Posted on: October 28, 2020
Link to Original Article: https://www.thinkhdi.com/library/supportworld/2020/deliver-personalized-experience-through-customer-journey-mapping.aspx
Author: Monitor 24-7 inc. | | Categories: Help Desk Software , ITIL , ITSM , ITSM Software , Service Desk Metrics , Service Desk Software
Original Article Source Credits: JOE THE IT GUY , https://www.joetheitguy.com/
Article Written By: JOE THE IT GUY
Original Article Posted on: July 15, 2020
Link to Original Article: https://www.joetheitguy.com/bring-your-outsourced-it-service-desk-back-in-house-for-better-ex-and-cx/
Author: Monitor 24-7 inc. | | Categories: Change Management Software , Customer Service Software , Help Desk Software , Incident Management Software , Integration , ITIL Software , ITSM , ITSM Software , REST , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software
Original Article Source Credits: Search It Operations ,https://searchitoperations.techtarget.com/
Article Written By: Adam Fowler
Original Article Posted on: 21 Aug 2020
Link to Original Article: https://searchitoperations.techtarget.com/tip/How-to-build-a-successful-IT-service-desk
Author: Monitor 24-7 inc. | | Categories: Change Management Software , Customer Service Software , Help Desk Software , Incident Management Software , Integration , ITIL Software , ITSM , ITSM Software , REST , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software
Original Article Source Credits: DevOps , https://devops.com/
Article Written By: GEORGE V. HULME
Original Article Posted on: AUGUST 12, 2020
Link to Original Article: https://devops.com/healthcare-increasingly-embrace-devops/
Author: Monitor 24-7 inc. | | Categories: Change Management Software , Customer Service Software , Help Desk Software , Incident Management Software , Integration , ITIL , ITIL Software , ITSM , ITSM Software , REST , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software
Original Article Source Credits: ThinkHDI , https://www.thinkhdi.com/
Article Written By: Pierre Bernard
Original Article Posted on: June 18, 2020
Link to Original Article: https://www.thinkhdi.com/library/supportworld/2020/business-process-visualization-service-management.aspx
Author: Monitor 24-7 inc. | | Categories: Change Management Software , Customer Service Software , Find , Help Desk Software , Incident Management Software , Integration , ITIL , ITIL Software , ITSM , ITSM Software , REST , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software
Original Article Source Credits: Joe the IT Guy , https://www.joetheitguy.com/
Article Written By: Joe the IT Guy
Original Article Posted on: July 1, 2020
Link to Original Article: https://www.joetheitguy.com/key-itam-challenges-and-what-to-do-about-them/