Bring Your Outsourced IT Service Desk Back In-House for Better EX and CX

Author: Monitor 24-7 inc. | | Categories: Help Desk Software , ITIL , ITSM , ITSM Software , Service Desk Metrics , Service Desk Software

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Employee experience was already one of the hottest trends in IT and IT service management (ITSM) for 2020 before the COVID-19 crisis struck us all. Then, especially because of the large number of employees forced to work at home, it became even more important – with this now continuing in the “new normal” for business that organizations find themselves in. Importantly, employee experience management isn’t just related to making employees happy with the IT services and support they receive. Instead, there’s real business value to the measurement and improvement of employee experience – especially in understanding and minimizing the lost productivity of employees when they have IT issues.

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Original Article Source Credits:   JOE THE IT GUY , https://www.joetheitguy.com/

Article Written By:  JOE THE IT GUY

Original Article Posted on:   July 15, 2020

Link to Original Article:  https://www.joetheitguy.com/bring-your-outsourced-it-service-desk-back-in-house-for-better-ex-and-cx/


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