While service management tools like IncidentMonitor are typically used for IT support, they aren’t limited to this area of business. At Monitor 24-7 inc., we have seen an increasing number of clients use our solution to help other departments and make use of its features to manage, control, and report on incoming questions. Any department that deals with incoming questions from customers (both internal and external) needs to answer these questions in a timely fashion. And, to ensure quick responses, one can use a service management tool!

As organizations move/migrate to services oriented architecture (i.e. SaaS, PaaS, SOA) we need tools that will allow us to easily, rapidly and robustly integrated disparate products.