Check out what is new in V9.7.70. There are some great new features for your Service Desk or Service offering.
Author: Monitor 24-7 inc. | | Categories: CMDB Software , ITIL Software , ITSM Software , Service Desk Metrics , Service Desk Software
Check out what is new in V9.7.70. There are some great new features for your Service Desk or Service offering.
Author: Monitor 24-7 inc. | | Categories: Customer Service Software , Incident Management Software , Service Desk Software
Communication is a vital aspect of any establishment that’s looking to conduct smooth business. This communication can take place internally, between teams, management, and employees. It can even take place externally between the company and its clients. Both forms of communication are crucial as they help employees understand what needs to be done and also clear the doubts of clients (including potential ones).
Author: Monitor 24-7 inc. | | Categories: Change Management Software , Customer Service Software , Help Desk Software , Service Desk Software , Service Management Software
When using any form of technology, it’s essential to have solutions and support readily available so that you can use it with ease. To integrate convenient solutions and support into our service desk software and empower our clients through their community, Monitor 24-7 inc. has introduced a self-service forum. Through this portal, you can stay in close contact with your community, proactively monitor your organization’s heartbeat, get super users involved, and downsize the pressure on your service desk as the users will help each other first or seek for help in the community.
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , E-mail , Find , Help Desk Software , Incident Management Software , Integration , ITIL , ITIL Software , ITSM Software , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software
Managing large volumes of service requests can be daunting, as you need to pay attention to what the requirement is for each request. Similarly, you must verify when it came in, what its priority is, and who it needs to be assigned to so that it can be promptly taken care of. To streamline your operations and provide optimal services, at Monitor 24-7 inc., we offer an all-inclusive service management solutions.
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , Help Desk Software , Incident Management Software , ITSM Software , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software
2020 is on its way and we are happy to see…
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , E-mail , Find , Help Desk Software , Incident Management Software , Integration , ITIL , ITIL Software , ITSM , ITSM Software , REST , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software
While service management tools like IncidentMonitor are typically used for IT support, they aren’t limited to this area of business. At Monitor 24-7 inc., we have seen an increasing number of clients use our solution to help other departments and make use of its features to manage, control, and report on incoming questions. Any department that deals with incoming questions from customers (both internal and external) needs to answer these questions in a timely fashion. And, to ensure quick responses, one can use a service management tool!
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , Help Desk Software , Incident Management Software , ITSM Software , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software
Service desk software is designed to organize customer support for businesses and simplify it for their clients. However, incorrect application of this software can lead to added complications and no benefits. To help you avoid situations like these, Monitor 24-7 inc. has put together a list of the three most common mistakes companies make when implementing service desk software.
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , Help Desk Software , Incident Management Software , Service Catalog , Service Desk Metrics , Service Desk Software , Service Management Software
Every industry has its own language and terms. These words and phrases can be confusing to anyone who is not part of the daily operations of a specific industry, and the IT service management business is no exception.
Author: Monitor 24-7 inc. | | Categories: Integration , ITIL , ITIL Software , ITSM , REST , Service Desk Software
As organizations move/migrate to services oriented architecture (i.e. SaaS, PaaS, SOA) we need tools that will allow us to easily, rapidly and robustly integrated disparate products.
Author: Monitor 24-7 inc. | | Categories: Help Desk Software , ITIL Software , ITSM Software , Service Desk Metrics , Service Desk Software , Service Management Software
We need to break down the Business / IT barrier and start communicating in common terms. Ensuring that IT is viewed as a contributing factor to the corporate bottom line.
Author: Monitor 24-7 inc. | | Categories: E-mail , Find , Help Desk Software , Incident Management Software , Service Desk Software
Finding those so called missing E-mails containing service requests.
Author: Monitor 24-7 inc. | | Categories: Help Desk Software , Service Desk Software , Service Management Software
As a committed, collaborative, and communicative firm, at Monitor 24-7, we take immense pride in delivering solutions that improve efficiency for our clients. Often, we’re tasked with providing a solution that may seem simple, but requires an adequate amount of groundwork and integration.
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , Help Desk Software , Incident Management Software , ITIL Software , ITSM Software , Service Catalog , Service Desk Software , Service Management Software
We are delighted to announce the launch of our new website!
Author: Monitor 24-7 inc. | | Categories: Change Management Software , Customer Service Software , Help Desk Software , Incident Management Software , ITSM Software , Service Desk Software
We are excited to announce a new release of IncidentMonitor™.…
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , Help Desk Software , Incident Management Software , ITIL Software , ITSM Software , Service Catalog , Service Desk Software , Service Management Software
We recently decided to move our corporate SaaS IncidentMonitor environment to Microsoft’s Azure platform. In doing so we thought it may prove beneficial to others to recount our experience moving IncidentMonitor to Azure.
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , Help Desk Software , Incident Management Software , ITIL Software , ITSM Software , Service Catalog , Service Desk Software , Service Management Software
It’s 2018 and we still hear people mentioning this pain point. Over the years our industry has had much discussion about management of out-of-band data. You know, those direct-to-the-agent emails, corporate wikis that somehow become our responsibility and the dreaded walk-ups or fly-bys.
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , Help Desk Software , Incident Management Software , ITIL Software , ITSM Software , Service Catalog , Service Desk Software , Service Management Software
What is policy based service management ? We’ve been talking about it for years. It’s the most important aspect of any Service Management Framework/Application that can guarantee consistent/repeatable service delivery.
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , Help Desk Software , Incident Management Software , ITIL Software , ITSM Software , Service Catalog , Service Desk Software , Service Management Software
OK, one of the questions or approaches we hear quite…
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , Help Desk Software , Incident Management Software , ITIL Software , ITSM Software , Service Catalog , Service Desk Software , Service Management Software
Ok, so we have quite a few vendors jumping on the AI/Machine Learning band wagon in the last few months (you know who!!).. It’s quite frustrating as these guys make it sound like they invented AI for the service management space.
Author: Monitor 24-7 inc. | | Categories: Change Management Software , CMDB Software , Customer Service Software , Help Desk Software , Incident Management Software , ITIL Software , ITSM Software , Service Catalog , Service Desk Software , Service Management Software
We are excited to announce a new release of IncidentMonitor™. With IncidentMonitor™ 9.7.3 we, again, have improved our user experience with a refreshed look and feel including many new enhancements and improvements.