Service desk software is designed to organize customer support for businesses and simplify it for their clients. It is a point of contact between the service provider (IT) and its users. By gathering all the pieces strewn about the physical and digital customer services landscape and organizing it, it helps your company achieve maximum efficiency. Monitor 24-7 is excited to announce the IncidentMonitor, a service management software designed for any organization (small/mid-sized to enterprise) looking for a software solution to support their service organization.