Service desk software is designed to organize customer support for businesses and simplify it for their clients. It is a point of contact between the service provider (IT) and its users. By gathering all the pieces strewn about the physical and digital customer services landscape and organizing it, it helps your company achieve maximum efficiency. Monitor 24-7 is excited to announce the IncidentMonitor, a service management software designed for any organization (small/mid-sized to enterprise) looking for a software solution to support their service organization.
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Manage Events And Streamline Pro-active Support
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Service Desk Forum: Self Service Empowered By Your Community
When using any form of technology, it’s essential to have solutions and support readily available so that you can use it with ease. To integrate convenient solutions and support into our service desk software and empower our clients through their community, Monitor 24-7 inc. has introduced a self-service forum. Through this portal, you can stay in close contact with your community, proactively monitor your organization’s heartbeat, get super users involved, and downsize the pressure on your service desk as the users will help each other first or seek for help in the community.
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Workflow: A Service Management Essential
Managing large volumes of service requests can be daunting, as you need to pay attention to what the requirement is for each request. Similarly, you must verify when it came in, what its priority is, and who it needs to be assigned to so that it can be promptly taken care of. To streamline your operations and provide optimal services, at Monitor 24-7 inc., we offer an all-inclusive service management solutions.
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Monitor 24-7 News February 2020
2020 is on its way and we are happy to see…
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Service Management Is More Than Just IT
While service management tools like IncidentMonitor are typically used for IT support, they aren’t limited to this area of business. At Monitor 24-7 inc., we have seen an increasing number of clients use our solution to help other departments and make use of its features to manage, control, and report on incoming questions. Any department that deals with incoming questions from customers (both internal and external) needs to answer these questions in a timely fashion. And, to ensure quick responses, one can use a service management tool!
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Common Mistakes Companies Make When Implementing Service Desk Software
Service desk software is designed to organize customer support for businesses and simplify it for their clients. However, incorrect application of this software can lead to added complications and no benefits. To help you avoid situations like these, Monitor 24-7 inc. has put together a list of the three most common mistakes companies make when implementing service desk software.
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A Glossary of ITSM Terms
Every industry has its own language and terms. These words and phrases can be confusing to anyone who is not part of the daily operations of a specific industry, and the IT service management business is no exception.
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The Truth About Chatbots Replacing Humans
Chatbots are very popular on the internet today as they expedite business responses to clients over chats. Chatbots serve as virtual assistants that help clients access information, remember important details, or buy products and services. These smart programs can be preconditioned or taught how to interact with visitors and how to respond to different questions.
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IncidentMonitor™ 9.7.53 Released! The User Experience Improvement Release
We are excited to announce a new release of IncidentMonitor™.…
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Service Desk Metrics Extracting Value for the Business
We need to break down the Business / IT barrier and start communicating in common terms. Ensuring that IT is viewed as a contributing factor to the corporate bottom line.
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Did you receive my E-mail?
Finding those so called missing E-mails containing service requests.
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How Monitor 24-7 Inc. helps clients with integration of multiple tools to IncidentMonitor
As a committed, collaborative, and communicative firm, at Monitor 24-7, we take immense pride in delivering solutions that improve efficiency for our clients. Often, we’re tasked with providing a solution that may seem simple, but requires an adequate amount of groundwork and integration.
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Announcing the new website
We are delighted to announce the launch of our new website!
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Monitor 24-7 releases IncidentMonitor™ 9.7.4 Service Desk Software
We are excited to announce a new release of IncidentMonitor™.…
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IncidentMonitor Service Desk Software In Azure
We recently decided to move our corporate SaaS IncidentMonitor environment to Microsoft’s Azure platform. In doing so we thought it may prove beneficial to others to recount our experience moving IncidentMonitor to Azure.
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All These Different Channels - How do we manage?
It’s 2018 and we still hear people mentioning this pain point. Over the years our industry has had much discussion about management of out-of-band data. You know, those direct-to-the-agent emails, corporate wikis that somehow become our responsibility and the dreaded walk-ups or fly-bys.
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Policy Based Service Management
What is policy based service management ? We’ve been talking about it for years. It’s the most important aspect of any Service Management Framework/Application that can guarantee consistent/repeatable service delivery.
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We're Jumping on the ITSM Bandwagon - Where do we start?
OK, one of the questions or approaches we hear quite…
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What is AI / Machine Learning in the Service Management Vertical
Ok, so we have quite a few vendors jumping on the AI/Machine Learning band wagon in the last few months (you know who!!).. It’s quite frustrating as these guys make it sound like they invented AI for the service management space.
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Monitor 24-7 releases IncidentMonitor™ 9.7.3 Service Desk Software
We are excited to announce a new release of IncidentMonitor™. With IncidentMonitor™ 9.7.3 we, again, have improved our user experience with a refreshed look and feel including many new enhancements and improvements.