How Service Asset and Configuration Management Help the Shift to Remote Work

Author: Monitor 24-7 inc. | | Categories: Change Management Software , Help Desk Software , Incident Management Software , ITIL , ITSM , Service Management Software

Service Desk Software

This is the final part of “Bringing Service Home,” a three-part series focusing on the agility of being able to operate remotely or from home locations in lieu of expensive hot sites or when local issues affect on-site operation. This final installment looks at how changes in scope of Service Asset and Configuration Management (SACM) can support organizations when the next pandemic or disaster strikes.

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Original Article Source Credits:   ThinkHDI , https://www.thinkhdi.com/

Article Written By:  Phyllis Drucker

Original Article Posted on:  November 2, 2020

Link to Original Article:  https://www.thinkhdi.com/library/supportworld/2020/service-asset-configuration-management-help-shift-to-remote-work.aspx


Customer Service Software

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