How Service Asset and Configuration Management Help the Shift to Remote Work

Author: Monitor 24-7 inc. | | Categories: Change Management Software , Help Desk Software , Incident Management Software , ITIL , ITSM , Service Management Software

This is the final part of “Bringing Service Home,” a three-part series focusing on the agility of being able to operate remotely or from home locations in lieu of expensive hot sites or when local issues affect on-site operation. This final installment looks at how changes in scope of Service Asset and Configuration Management (SACM) can support organizations when the next pandemic or disaster strikes.

Read More

Original Article Source Credits:   ThinkHDI , https://www.thinkhdi.com/

Article Written By:  Phyllis Drucker

Original Article Posted on:  November 2, 2020

Link to Original Article:  https://www.thinkhdi.com/library/supportworld/2020/service-asset-configuration-management-help-shift-to-remote-work.aspx


Customer Service Software

READ MORE BLOG ARTICLES

Top